By July 2018 we have upgraded our travel conditions under new European Law. You can find our extensive and new travel conditions on this page.
These new conditions are in Dutch, you can write to us for an English version.
We can add that the conditions below are still valid and can be seen as a summary of the new and extended travel conditions.

The tours offered by Kazakhstan Tours are subject to the travel conditions as described below.

Booking and reservation
You can book a tour by filling in the application form at this website, and email or send it to us.
You can also book by phone (++31 23 700 12 22), but in that case we need to receive your written confirmation (the filled in application form) within five days.

Realization of a group tour
Our group tours require a minimum number of participants, as mentioned with every group tour. As we cooperate with other travel agencies chances of cancellation are small. In case we do have to cancell, you will be notified at least 28 days in advance of the start of the tour.

We reserve the right to adjust published tour prices in case we are forced to do so because of changes in the cost of accommodations and/or transfers. Also we are not responsible for any existing printing mistakes in tour prices.

Fees for reservations and changes
We don’t charge them.

Payment conditions
After your booking we send you an invoice for the total travel sum. Within seven days after receiving the invoice you should make us a prepayment of 15% of the total travel sum to our bank account. The remaining sum should be paid to us not later than six weeks before departure.

We are a member of the GGTO, a Dutch Guarantee Fund. In case we cannot fullfill our financial obligations towards the customer, they can revert to this Fund. For every booking we charge €15/ USD20 on behalf of the GGTO Fund.

Cancellation conditions
In case of cancellation less than 57 days before the start of a tour we have to charge you a certain sum, apart from the air tickets that we may have purchased for you already.
When cancelling a tour between 56 days and 30 days befor the start of the tour we charge a 15% cancellation fee.
When cancelling a tour between 30 days and 22 days befor the start of the tour we charge a 30% cancellation fee.
When cancelling a tour between 21 days and 7 days befor the start of the tour we charge a 65% cancellation fee.
When cancelling a tour less than 7 days befor the start of the tour we charge a 100% cancellation fee.

For Kazakhstan Tours and it’s an honour to offer you a tour, and it’s our duty to carry out this tour according to your and our expectations.
However, it could be possible that due to climatic, political or other external factors we have to deviate from the original travel plan or a planned accommodation. In such cases we’ll do out best to offer you alternative conditions of no less quality than those originally planned.
Because these external factors are beyond our control and that of our partners, we do not accept any liability for them.